Delivered a 2017 Ford edge sel for its first oil change. based upon the appointment, 9:00 am, I made with the rep over the phone, arrived on location at agreed upon time. was told there was a vehicle in the shop receiving new tires so it would be about an hour for the edge to get in for the oil change, no worries. prior to leaving, the rep agreed to contact me when the car was ready. at 1:15 still hadn't received a call from the shop so returned to the shop at 1:30 and was told it would be another 15 minutes. Would appreciate someone contacting me with status.